Operations Management: Headed teams responsible for Sales, Marketing, Product and Software Development, Customer Delivery, Professional Services, Logistics, IT and Administration in Europe and Brazil. Lifted these operations to the next maturity level.
Business Analysis: Repeatedly lead turn-arounds after prior less than successful attempts based on critical reevaluations and proper prescriptive action in cohesion with my teams. Often had to rebuild trust and confidence in the process.
Business development and strategy: Authored multiple business plans for launch of newly formed or expanding companies and business units in the software, service and graphical industry.
B2B Marketing: Introduced new products and services after market research and analysis, conception of sales collaterals, definition of market strategy and set up distribution channels, strategic alliances and partner selection and certification and introduced Solution Selling in multiple countries on several continents.
Software Development: Performed requirement analysis, gap analysis, functional specifications, prototyping, system architecture, database design, user interface design, programming, testing, documentation, roll-out and support for a variety of software projects targeted at multiple industries.
Implementation and Support Services: Headed several multi-country teams in several companies responsible for installing, configuring and later supporting mission-critical ERP software suites in corporate environments with multiple partners involved. Included proposal and contract negotiation, statement of work, service level agreements , delivery and acceptance.